Frocks By Frankie dress rentals
Everything you need to know
Frocks by Frankie is located in christchurch with a store for customers to be able to try on before renting. As we know sizing isn't how it use to be. Please read below for shipping, pick ups, try ons, drop back, damage fees and anything else you need to know.
Due to having my beauty salon and dresses in the one space try ons need to be pre booked online. This is to work around my client bookings and make sure everyone has a one on one experience. There is a try on tab online please book under the "Try on" with 6 days a week to book from. If those times don't work I will potentially be able to get you in at other times. Please contact me. $10 for try ons for 45mins.
Pick ups and drop offs
Pick ups are Thursdays, Fridays and Saturdays normally. If your occasion is during the week I will contact you to pick up earlier. You will receive a conformation email once you have put the rental through the website and another email confirming it is ready for pick up. Drop offs are always Monday. Anytime 10am-7pm. If you do not drop back Monday you will incur a late fee. This is because the dry cleaner is pre booked and put me behind for the next renter.
Last minute rentals
Last minute rentals are always something I can offer right up until 4pm Saturday. Unless I'm away and have to work around my beauty clients appointments. At Afterglow beauty. Due to me combining both businesses in the one space. I am in salon/ store Monday-Saturday. Contact me or pop the rental through the website and ill get it sorted that day.
Damages and fees
I hate having to give out late fees or damages fees so please work with me to avoid this. Late fees do occur if you do not drop the dress back on time which is always Mondays. I send reminder emails and post it to social media. It is also in the terms and conditions. When you don't drop back on time you let the next renter down. Damage fees, I go out of my way to avoid giving these out if I can. If the dry cleaner can remove stains or the alterations can be made to fix a hole or tear then perfect, im happy as it can go back out for next renter. If the dress comes back beyond repair you are to pay the damages fee. The fee goes by how much the price of the dress was to how many times it's been rented out. To make sure i'm at no loss.
Dresses are shipped out each week with tracking numbers and return bags every Monday and Tuesday and you will get an email update. Please return these the day after your occasion. If there is ever delays that i'm aware of I will notify you. Once I have shipped the dress it is out of my control how long the couriers and depot takes. If you see it is still processing at depot after 2 days please call nzpost and arrange with them for a pick up. Other tip is when it says out for delivery pop in the delivery you need it ASAP